In times were Covid restrictions required several changes of travel plans, Paul was a delight to deal with. Sadly this trip finally had to be cancelled, but Paul was both responsive to our changes and very quick to provide a refund. We hope to make it to Port Douglas one day, and would certainly recommend Cairns Airport Shuttle.LW.

(Thank you LW – we appreciate your feedback and do hope that we can see you, and everyone else who has had to cancel or defer their holidays, when border restrictions let us (safely) open up our economy once more). PJ

LW, 17 July 2021

Hi Paul, I have just sent you our booking together with payment of $180. Thanks for your assistance. PI.

(Thank you PI. We were happy to confirm that  Cairns Accommodation pick up (see valid area here) can be organised on our airport shuttle booking form. For Trip 1 just select ‘others’ as your arrival pick up and enter your accommodation. The cost is $20 flat rate regardless if 1,2 or 10 people. Please ensure you add $20 to the amount of your standard airport transfers indicated on the booking form). PJ

PI, 21 June 2021

Thank you for the $200 refund Paul, that is very good of you. It looks like we will be loosing a bit of money all round so every little bit helps. We might try to get up there next year when things calm down so we will make sure we book you again then and we also have lots of friends who are planning on heading up there so I will recommend you to them. AS. 

(Our pleasure AS and thanks for recommending us. These border closures have such a detriment on the whole economy, on our business, and on our passengers who cannot come to Port Douglas. We are pleased to be able to offer a refund less small cancel fees, or 100% hold credit.  We note our business is one of very few actually offering refunds, as many businesses insist you just have a credit. EG Qantas! or if wanting a refund you need to wait 8 weeks! We aim to refund in 3-5 business days, but usually only take 1-2 business days and we email you a receipt as soon as done). PJ

AS, 19 June 2021

You are a legend Paul – so easy to deal with! We’ll definitely be using your shuttle service in the future. Thanks again. MD.

(Thank you Michael for your kind words.  Due to COVID border restrictions Michael couldn’t come to Port Douglas and requested a refund less cancel fees which we promptly arranged and delivered. See our 100% credit offer or refund less fees summarised here). PJ

MD, 18 June 2021

Hi Paul, Pick ups went well yesterday! Thanks heaps!!  VM.

(Thank you VM. We provided two transfers, 1 x private transfer for one group and seats in shared shuttle on the group that landed a little later). PJ

VM, 27 April 2021